How can we help?

Help & FAQs

Getting Started

Do you service my area?

We currently have the privilege of providing service to Roseville, Rocklin, Granite bay, Folsom and Rancho Cordova.

What levels of cleaning do you offer?

At the moment we offer Three levels of cleaning:

Initial/One-time Clean is what we use to get your home ready for a routine service or simply get your home ready for your next big family event.

Routine Cleaning is the standard cleaning your home will receive on a regular basis. This is the perfect plan to make sure your home is always looking its best!

Move in/Move out is usually reserved for those lucky few that are moving into a new home or those who are moving out of their current homes and just need a total clean up.

Can I book online?

Most definitely! We strive to making your home cleaning process as simple possible. We wont just give you a quote, the price you see is the price you pay. No surprises!

How do I book an appointment?

t’s very simple, just click on any of our “Book now” taps and fill out our short booking form. Simply select your “Cleaning style” you’d like, Time and Date and you ready to go.

What if I’m not comfortable booking online?

That’s ok! Even though we live in a time where everything can be ordered online some of us prefer to do business with someone we can see and trust! We offer a Customer service line that is always answered by one of the owner so you know you will be properly taken care of. Also, if you wish one of the owners will take the time to come out to your home and have a cup of coffee with you and earn your business!

How much will it cost?

We pride ourselves in offering a service that is affordable to everyone. Our prices are Fixed Flat rates and are based on how many beds/baths you have in your home and any additional extras you may need/require. No Estimates! No surprises!

Trust & Safety

Do I Need to be home for my appointment?

Of course not! We understand you have much more important things to take care of! However the first time around we would like a chance to meet you in person so you can show us around your lovely home. This will give you the chance to point out to us your biggest pains and where we should apply extra detail to relive some of that stress.

Should I leave a key? Or how will you enter my home?

We try to be as flexible as possible in this area. We can either hold a key for you or you can leave a key hidden in a secure location and we will make sure to collect it and put it back as soon as we are finished. Other options can be discussed as needed.

Who will be in my house?

We understand its always difficult to let a total stranger into your house, this is why we will always notify you of the teammate(s) who will be taking care of you that day. You can rest assured our teammates are always background checked and fully trained to match our high expectations.

How do you hire staff?

Simply put, we don’t hire staff. We hire Teammates! Aviles Quality Cleaning takes a different approach when it comes to hiring. We don’t look for the typical person with “experience” or “hardworking” ethics. We look hard to find those select few with a Ton of Motivation and Drive! After years of hiring, we have found that a teammate with motivation has the potential to change the world. Whether its a college student trying to pay their way through college, a single mom looking to be a good provider, or just person looking to part of something bigger. We work hard along side our teammates to make sure they are being taken care of and they are meeting their goals. We do this by paying better than “average”, offering flexible schedules, but best of all we become part of their lives! We care about their grades, we care about their families and we care about them. So naturally, our teammates care about us and our clients.

Do you have insurance?

Of course! As an established business we are required to be licensed, insured and bonded. In any case you can rest assured you and our teammates will always be taken care of.

Are online payments safe?

Aviles Quality Cleaning has worked relentlessly to make sure it’s clients have an exceptional online security service. Our online billing software is SSL encrypted and is also PCL compliant which makes it a very trusted and secure site.

What other forms of payment do you receive?

We are excited to announce that we are now accepting payments via our Facebook business page, Aviles Quality Cleaning! Very similar to our billing system, Facebook follows rigorous guidelines. It’s safe and easy to manage. Let us know if we can help you get started!

We do also accept Cash/Check, however those are required to be paid upfront, in full , and in a sealed envelope.

The Little Things

Will you guys bring your own supplies/equipment?

Yes! Just like batman, We always come fully prepared to fight any grime! We have a wide selection of cleaning solutions you can choose from.

We also provide our own equipment. Everything from
Vacuums, mops, sponges, microfiber towels and everything in between.

Also, to ensure the safety and satisfaction of our clients, our staff only uses top of the line ‘eco friendly’ products. We also like to stay away from harsh abrasive sponges, just to avoid any damages to any counters or stove tops.

Can I provide my own homemade cleaning solutions?

We do our best to accommodate all clients and we understand some clients feel safer using their own cleaning solutions so Yes our staff may use your homemade solutions.